Swimming Pool Blog

Sluggish Polaris 380 Pool Cleaner

Slow Polaris 380 Pool Cleaner
by Rob Cox
May 27, 2014

Polaris Pool Cleaner Tune-Up Instructions

Sluggish Polaris 380 Pool CleanerI took a drive around the Beltway last weekend and opened cousin Joe's pool in Chevy Chase, Md. Another great opportunity to shoot some new pool repair videos. One of the best videos of the day, was to be a simple Polaris 380 tune-up video, when we discovered some unexpected internal problems...

The symptoms that led up to the exploratory surgery of the Polaris 380 was sluggish and slow performance. "It just doesn't seem to have the power that it used to" Joe said, "Hardly climbs the deep end wall, and just seems a little tired...As usual, Joe was ready to buy a new Polaris cleaner, and started asking about the Polaris 3900 Sport cleaner.

Hold on there, Joe! We can fix it! We can rebuild him. We have the technology. We can make him better, stronger, faster!

Let's look at some of the symptoms and solutions of a slow and sluggish Polaris 380 pool cleaner.


Polaris pool cleaners, like the 180, 280, 380 and 3900 Sport use a booster pump to provide 28-32 psi of water pressure - which powers the cleaner's movement and cleaning actions.

The pump can be pressure tested by using a Polaris cleaner pressure testing stick and a pressure gauge, placed on the end of the feed hose, to make sure that a problem of sluggish performance is not caused by the booster pump, or a leak or clog along the feed hose.

Another way to check pressure is to count the wheel revolutions. By marking the wheel with an ink pen, and holding the cleaner under water, count the wheel revolutions for 30 seconds and then multiply by two. You should have 28-32 revolutions per minute of the wheel. If so, you can be certain that the water flow is making it all the way through the cleaner, and is powering the drive turbine at the correct rate.


If you don't pressure test the floating feed hose, the first thing to check is for leakage along the hose, at the back-up valve, and around the swivels. A small amount of leakage around the swivels is normal, but you shouldn't see any cracks or splits. Back-up valves can leak constantly if they get sand or grit stuck in the gears of the hydrotimer, or if they have been dragging along the floor of the pool.

I should've mentioned this earlier, but have you checked the debris strainer located in the wall fitting? By the way, if your strainer gets clogged often, you may think it better to operate the cleaner without the strainer (Hi, Joe!) - don't do it! You will have a difficult repair on your hands, as you unclog the tiny orifices located deep within a Polaris cleaner.


The tail sweep has wear rings to protect the tail, and a heavy duty tip, wrapped in the foam tail sponge. If the end of the tail wears off, or if the wear rings wear down and a hole develops in the tail sweep, this can release enough water to slow down the cleaner.


This is easy to test, just spin one of the 3 wheels on your Polaris cleaner, and they should all spin, smoothly and at the same speed. If they don't all spin at the same time when you spin just one wheel, you will have broken drive belts, broken wheel or broken axles, where the wheel connects to the cleaner body.


If you haven't found the leak by now, you may want to watch the video below, as we go inside the cleaner to look for internal leaks on the WMS or water management system. In the video below, we discovered that the hoses that lead to the thrust jet and the tail sweep were both partially disconnected. The zip ties that hold them in place were broken, and the pressure reduction on the thrust jet, and internal leakage, was enough to slow down the Polaris 380 to a crawl. The o-ring on the feed pipe could also cause internal leakage, if it becomes mispositioned or misplaced, or pinched, like ours was found to be.


As mentioned earlier, if you decide not to use your debris strainer - at the wall fitting, or in-line, you risk clogging up the internal works of the cleaner. The tail sweep or thrust jet can become clogged, the venturi jets located in the jets can become clogged, or the turbine jet (which powers the wheels) can easily clog up with something as small as a grain of sand.

If you remove the debris bag on top, place the cleaner on the deck and turn on the booster pump momentarily, the venturi jets should shoot about 20 feet into the air (if not clogged). Likewise, the tail sweep should spray about 15 feet, and the thrust jet on the back should shoot about 10 feet - again, if not clogged. If one of these doesn't spray far enough, you may have found your pressure leakage, or blockage.

If you do find that one of these is clogged, hold the disconnected feed hose over the clogged orifice, and the water pressure will usually flush out the debris, backwards. In some cases you may need to ream out the orifice slightly, with a small wire.

Check out the video below! As usual, not the best production value, but lots of tips on Polaris 380 repair and tune-up to improve speed packed into 5:52 mins.


- Rob